The client

Coller Capital is one of the largest private equity secondary businesses in the world. They’ve been a customer of Plan B since 2008.

With head offices in London, New York and Hong Kong, their team is multi-national in background and approach, giving them a truly global reach.

The requirement

When Coller Capital first came to Plan B, they sought a disaster recovery solution that would offer a level of guarantee around their continuity of service, in order to reassure investors and meet strict compliance regulations.

They were attracted to Plan B’s unique testing technology which verifies that the DR service is working to application layer every 24 hours – as in a full DR test scenario. This level of validity and reassurance over their DR solution comes with a guarantee of immediate recovery in the event of an outage. Supported by proactive management and daily monitoring from senior engineers, Coller Capital had the reassurance that they were protected against downtime.

Although Plan B’s proposition was compelling, Coller Capital wanted further proof that it was easy to employ and could quickly restore their complex systems in the event of an incident.“We chose Plan B’s service for the simple reason that if it did what they claimed then it would resolve a long-standing business continuity issue that was hanging over us. The challenge was how to give users access to the recovery system with as little fuss as possible.”

Plan B started by protecting a portion of Coller Capital’s IT infrastructure as a proof of concept, supporting its SharePoint, CRM +AD controller and a SQL server. “A lot of companies claim to do this kind of thing but in reality there is so much fuss getting the services running. All we did was install an appliance and set it running. 2 days later, once the data had transferred, we were up and running,”

Breathtaking results

The moment of truth arrived when Coller Capital requested a full test recovery of their IT systems. From the start of the test it took Plan B just 30 minutes to get Coller Capital’s users back to full productivity. The engineering team was amazed by the fact that each machine booted up, recognised each other and delivered the same performance as the working systems of their live environment.

When we first fired the service up it actually took our breath away. Not only did it do as advertised but with such ease that we were so shocked we called in our engineering team to try and prove it was some kind of smoke and mirrors demonstration. They discovered that our network was virtualised perfectly and using our live data from the night before. All in 30 minutes flat.”

Following the success, the Plan B service was expanded to protect all of Coller Capital’s eleven critical systems. “What we like most is the sheer simplicity of the initial set up and the lack of any further input required to keep the service working. The total ease of use of the service means that it is a set up and forget solution – which means one less thing I have to worry about. Invocation is a phone call away and the support staff at Plan B are fantastically helpful and willing to try new uses for the service.”

As well as protecting Coller Capital’s business systems, the disaster recovery service has been useful in providing a safe IT systems test environment. This means that Coller Capital can resolve IT issues quickly and cheaply, with no impact on the normal business operations. “To address a recent issue with our CRM system, we simply invoked the DR version – allowing our developers to identify the errors and deploy and test a fix to the “cloned” live environment.”

 “Plan B now provides our business with complete business continuity and peace of mind. We are confident that we can carry on business as normal even if we experience a major outage. The service represents incredible value for money. I would recommend this product every day of the week and twice on Sunday.”

The client says

“With a DR provider I want flexibility; as my production environments flex and change can my DR provider keep pace with that? It’s essential that the DR provider can validate daily my position for DR and confirm that it is available for use, and not just potentially available for use. And it has to stack up commercially. Plan B differs from other companies in that it can provide this guaranteed validation that your DR will work each day. In addition to that the invocation process is smooth, and full accountability sits with Plan B for that recovery. We’ve got target times to recover and under all forms of testing it’s proven. Plan B allows us to demonstrate IT resilience to our regulators – the FCA and the SEC, and indeed or investors. Plan B’s service benefits me personally as I’m afforded control over the disaster recovery decision. We’re hosted with a cloud provider, I want to decide if I cannot recover my services with my cloud provider then having an independent recovery capability is essential. I’d say to anybody who places importance on the disaster recovery element of their IT business, talk to Plan B” says Ian Flavill, Head of IT Service Delivery at Coller Capital.

Watch our video of Coller Capital discussing Disaster Recovery

Plan B differs from other companies in that it can provide this guaranteed validation that your DR will work each day

Coller Capital